The return and refund policy for the NE6 Platform stipulates that all physical products have a minimum 14-day return period from the date of purchase. Items must be in original condition and packaging, and sellers must allow buyers a minimum of 7 days from delivery to request a return. If an item is not shipped within 14 days of payment, customers can cancel the order, and sellers are responsible for return shipping costs if the order is delivered post-cancellation. For digital products, refunds are eligible for technical issues, misrepresentation, and accidental purchases within 24 hours, provided the product has not been downloaded or accessed.

Refunds will be processed within 14 days of receiving returned items that meet the specified conditions. Customers should contact sellers directly for returns and exchanges.

Unauthorized reselling of tickets or items is prohibited. Buyers can communicate with sellers through various contact methods provided on the seller\'s store page.

For further details and specific scenarios, users are encouraged to review all policies, especially the Return and Refund Policy, for comprehensive information.